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Team 3 - Building Trust in Virtual Teams

Page history last edited by terbush@... 8 years, 2 months ago

Improving Trust in Virtual Teams (Draft)

Link to first Draft


Introduction: Successful Teams thrive when fundamental guidelines are  followed, and a large underpinning of this team is built around  trust, reliability, accountability and integrity. Here, we’ll explore multiple facets of trusts in virtual team environments as well as offer tips on building trust to improve your  virtual team.

  1. Defining Trust
  2. Virtual Team Environments 


  1. Swift Trust: Unlike other types of trust that assumes trust is developed over time, swift trust inherits the characteristics of its environment. Trust must be embraced quickly  in order for the members of this environment to be successful  “must act swiftly” (Taken from PDF)
    1. Goals & Tasks must be defined
    2. Uncertainties Addressed
    3. Positive environment
    4. Consistent Communication
  2. Communication and Social Exchanges: Communication and Social exchanges are important to developing the culture of the virtual team. To be effective the team lead should assure  establish a culture of understand the team’s objective and follow through with the objectives consistently. The following aspects will be explored to support using communication for maintaining the culture/productivity of the team.
    1. Setting Expectations
    2. Encourage collaboration
    3. Respecting Geography/Cultures
    4. Using Communication Tools efficiently
    5. Resolving conflicts 
  3. Ability (or Task) based trust (from 5 challenges to virtual team success): Since people do not bond in the same manner virtually as they do in person, virtual trust is earned based on how members of the team perform.  When members predictably perform their tasks and the tasks are done competently, virtual trust is gained.
    1. Reliability doing tasks as assigned
    2. Consistently working towards the goals and project items
    3. Responding in an appropriate time period to team members
  4. Benevolence & Integrity (in Some Antecedents and effects of trust in virtual communities): Once trust has been gained in terms of ability and the team has started to bond and focus on the achievement of the end result a high performing team will start to create trust based on benevolence and integrity.
    1. The team will feel benevolence when they believe that the other members will act for the good of the team. 
    2. One is viewed as having integrity when their actions are honest and within the accepted norms of the group.
  5. Recognition: Acknowledging team members actions and achievements help build upon trusts within a virtual team environment.
    1. Defining Recognition
    2. Multiple models of recognition to improve trust
      1. producitivity
      2. communication
      3. satisfaction
    3. Examples of Recognition
  6. Empowerment: Is the process which enables individuals/groups to fully access personal/collective power, authority and influence, and to employ that strength when engaging with other people, institutions or society. Empowerment includes the following, or similar, capabilities:
    1. The ability to make decisions about personal/collective circumstances
    2. The ability to access information and resources for decision-making
    3. Ability to consider a range of options from which to choose (not just yes/no, either/or.)
    4. Ability to exercise assertiveness in collective decision making


Conclusion: The conclusion will recap the definition of trust in a virtual team setting.  Utilizing the topic points of Swift trust, Communication, Reliability, Integrity, Recognition, and Empowerment,  final support content will be provided for concluding the topic.



  1. http://en.wikipedia.org/wiki/Recognition_(sociology)
  2. http://en.wikipedia.org/wiki/Empowerment
  3. http://www.careerealism.com/tips-lead-virtual-team/
  4. http://gigaom.com/collaboration/how-to-use-communication-to-establish-trust-in-remote-teams/
  5. http://www.leadingvirtually.com/15/
  6. Dynamic Nature of Trust in Virtual Teams:http://sprouts.aisnet.org/205/1/020204.pdf
  7. Communication and Trust in Global Virtual Teams:http://jcmc.indiana.edu/vol3/issue4/jarvenpaa.html
  8. Developing Trust in Virtual Teams  (I have the PDF to share)
  9. Building Trust in Virtual Teamshttp://www.mdecgateway.org/olms/data/resource/6043/Building%20Trust%20in%20Virtual%20Teams.pdf
  10. Is Anyone Out There (I have PDF to share)
  11. Trust in Virtual Teams:http://www.computer.org/comp/proceedings/hicss/2004/2056/01/205610042a.pdf
  12. Virtual Teams: What do we know and Where do we go from here (I have PDF)
  13. Communicating Trustworthiness and building trust in interorganizational virtual organizations:http://www.uk.sagepub.com/fineman/Reading%20On/Chapter%2019a%20-%20Kasper-Fuehrera%20et%20al.pdf
  14. Five challenges to virtual team success: Lessons from Sabre, Inc.http://turbo.kean.edu/~jmcgill/sabre.htm
  15. Some Antecedents and effects of trust in virtual communities:  https://fp1.cc.lehigh.edu/cmr4/jsis.pdf
  16. Building Trust (chapter 4): (starts on page 84)http://port.health.gov.ir/share/EBook/%D9%85%D8%AF%D9%8A%D8%B1%D9%8A%D8%AA%20%D9%88%20%D8%B1%D8%A7%D9%87%D8%A8%D8%B1%D9%8A/Virtual%20Teams%20That%20Work%20Creating%20Conditions%20for%20Virtual%20Team%20Effectiveness.pdf#page=84
  17. 10 tips for creating an environment of trust:http://thesavvypm.wordpress.com/2008/04/21/10-tips-for-creating-an-environment-of-trust-in-your-virtual-team/
  18. 9 Tips to Improve Trust & Building Trust



Comments (1)

terbush@... said

at 1:46 pm on May 2, 2012

I'm looking forward to your work

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