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Use Case 3: Columbia College

Page history last edited by Michelle Trunda 11 years, 1 month ago

 Columbia College 



Company Name: Columbia College

Company Size: 11,000

Company Location: Chicago

Name: Charles Edward

Job: Peer Advisor

Age: 35

Goals: Find or create a community or a group that helps bridge the gap among students from different cultures.



Columbia College is an undergraduate and graduate institution in Chicago, with the principal commitment to provide a comprehensive educational opportunity in the arts, communications, and public information within a context of enlightened liberal education. Columbia is an institution which strives to educate students effectively, so they may communicate creatively and author the culture of their perspective times.  Columbia conducts education in close relationship to a vital urban reality and serves an important civic purpose by active engagement in the life and culture of the city of Chicago.


As an advisor, Charles gets to meet many students on daily basis to talk about student life.  Despite positive stories of success, Charles hears more stores than he would like to about difficulties, relationships with friends, academics, homesickness, and loneliness which tend to create stress on students and affect concentration. And as an advisor, it is his responsibility to tackle these issues by coming up with effective solutions.  Charles and his team decided to solve this by introducing a new group called ‘Connections’ in their school.  Connections' goal is to help students communicate with fellow students, make new friends, talk about their history, culture, language, and rituals to make them feel at home and connected to campus life.  The biggest challenge is to promote the community and its benefits.  Charles anticipates adoption being slow to start, as students may not realize the benefits right away.  Our team's goal is to start with few students, encourage use of the network, and spread the success through the campus.  The earliest participants will post their experiences and views, so that subsequent students will have examples and will not fear being the first in the pool.



·          Profile: Ability to create personal profiles on community page, outlining their interests, hobbies, skills, education (school year, program, etc.), country and culture.  Also enable uploading photo.

·          Personal Calendar: Enable students to post and categorize upcoming events, events they will be attending and which they cannot, scheduling day-to-day activities, etc.

·          Events: Organizing events that help students explore other cultures, rituals, languages, etc. and also help them to discover what they can and want to do. Organize events which celebrate different cultures, food festivals, talent parade (giving students opportunities to display their traditional dance, music,  etc.).

·          Web-based: Ability to access the group web-page from around the globe, as distance learning students will also be a part of the community.

·          Security: Ensure that the web page maintains integrity and is free from unauthorized access (students from other schools, non-members).  Authentication to ensure authenticated users are logged on, confidentiality (controlling public/private settings chosen by user) and administrative access preventing end-users' access to controlling data, web page or other users' information.

·          Blogs: Create blogs or forums to discuss cultural issues, various festivals/rituals performed, and language barriers.  These searchable archives provide various view points and also give students opportunities to express themselves in a safe environment, helping them to discover their own voices, respect each other's individuality and also improve self-esteem/confidence.

·          User Interface: Ability to make changes to their profile page through a simple GUI, includes a search engine to find particular events, blog, friends' profiles, etc.  Users can also upload documents (course work, photos, important files, to-do lists, etc.).

·          e-Mail alerts: Notification of latest events and activities, subscribe to few or many as desired.

·          Chat: Ability to chat with other users who are online.

·          Collaboration: File sharing, virtual meetings, etc.

·          Customization: Ability to customize individual profiles.  Also enables users to add new features to their page by adding applications/widgets as available. 


How this tool would work:


      The university will be launching a new online community called 'Connections,' which will allow students to use it as a social networking tool.  The goals of the tool are to put students in touch with other students, friends, alumni, faculty, staff, etc.  For instance, Ryan a new student from London would like to join this community to make new friends, learn more about local culture, and get himself accustomed to the new environment.  He would start with creating his profile page (including his major, interests, hobbies, skills, home location, etc.)  Ryan can schedule his daily tasks and assignments through personal calender, keep track of University events, participate in blogs and chat with other fellow students/alumni to get to know more about the university.  The tool would also allow him to upload his picture, add new friends' profiles, share files, videos, etc. among his network.  The tool would help Ryan to make good friends and be more socially active so that he won't feel out of place, (very normal among new students), especially as a student who has moved to a diffrent country to pursue his education.

Comments (1)

Dr. Ruth Ter Bush said

at 3:39 pm on May 28, 2009

Grammar -- if this is not correct your reader will not read on.
You should give me an example of one user and how they will interact with this candidate tool. What will they do first, how will they do that? How will others see and interact with this tool? Rather than listing your must haves, we are looking for a story of the use (hence the name Use Case).

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