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Team: Wiki Knowledge

Page history last edited by PBworks 11 years, 7 months ago

Group Project


Team: Wiki Knowledge













Group members:


Scott Timmerman  (DL)
Skype: scott_
Role: Wiki Author/Project Analyst
Matt Sorin (DL)
Skype: nirosttam
Role: Project Manager
Rajeev Kumar (In class)
Skype: rajeevkumarchicago
Role: Meeting Facilitator/Project Analyst
Karl Hansen (In class)
Role: Project Analyst




Wiki Knowledge Agenda


Wiki Definition and Origins:


So what exactly is a Wiki? A Wiki is Web based non-technical publishing system that allows people with even marginal computer skills to organize and publish information on the Internet, or their local office network. The only software required to use a Wiki is an Internet browser. Unlike standard Web pages, an understanding of HTML coding is not required to create, edit, format or link pages. This ease of use is one of the main reasons why the Wiki based Wikipedia has grown to rival the Britannica. Nearly anyone can use it, and many people do.

Wikis make very good knowledge bases because they provide a great way for businesses to share information among employees in-house without much cost attached. Wikis also provide a great way for employees to share information with each other, and this can be important. Most businesses don't spend a great deal of effort documenting the "minor" details of how everyday tasks are performed on their computer systems. Manuals may have come with the major applications a business uses, but that doesn't cover the details of how the different applications are used together in an integrated process. Creating a "complete" manual of this total process can be a major effort if it is created all at once, but if it is created a little at a time by employees it can be remarkably inexpensive and effective.


Another great use for Wikis is to document and support the business processes that enable a business to get anything useful done, either for itself, or its customers. As observed, the best way to for a business to improve its products and services is to constantly monitor and refine its businesses processes. It's hard to do this if the processes aren't documented in the first place, and even if they are, it's still difficult if the process documents aren't readily available to all employees. The right Wiki can solve these issues, and it's not hard to find the right Wiki.


Today there are many flavors of free and commercial Wikis. A good place to research what Wiki package would best suit your needs would be the Wikipedia page Comparison of Wiki Software (http://en.wikipedia.org/wiki/Comparison_of_wiki_software) or www.wikimatrix.org. Leading candidates are TWiki, MoinMoin, PmWiki, DokuWiki and MediaWiki. It's also a good idea to see what plugins are available for each Wiki. Many Wikis available accept plug-ins that significantly extend their capability. There are plug-ins that add calendars, external database connectivity, polls, table of contents generators, and email notification of page changes, just to name a few.


Below we will conduct a detail review and analysis on several wikis to determine which one best met the needs of the corresponding use cases.  Once its determined what Wiki is needed its is very simple to get it up and running. One option is to install the Wiki application on your office server, assuming you have one. This usually requires some expertise since most Wikis require a database like MySQL or equivalent, and these aren't that easy to set up. However, once the Wiki is up and running it's fairly easy for people with limited computer skills to keep it going. The other option is to use a Wiki hosting service, much like you would a Website hosting service. Many ISPs offer Wiki services for between $25 and $100 a month, a marginal expense to most businesses. And the payback can be awesome.


Wikis have proven to be a major breakthrough in communications, and if you opt for one you will probably be surprised by how many ways it can make your business more efficient, and more profitable. The Wiki may have started life as a non-commercial open source application, but it's grown into something very commercial now, and something that should not be overlooked.


Wikis in Industry

With the sucess of Wikipedia beginning to 2001, wikis began showing up more and more frequently in a variety of industries.  Typically used by small groups at first, once these inadvertent proof-of-concept wikis showed their usefulness, broader adoption typically followed.  British Telecom, for example, deployed Twiki internally for use as a project management tool and has continued to expand its role within the company ever since.


Walt Disney's Internet Group is an example of an early adopter.  They deployed their wiki in 2001 and it has since become the defacto source of documentation and "how tos".


These examples of wiki adoption seem to illustrate that wikis frequently enter an organization through very informal channels.  Typically launched to fill a need for a collaborative documentation repository and often deployed on less than enterprise-class hardware, once they prove their worth they are often migrated to a more robust home and given a more formalized treatment.


Not all uses to which wikis are put are successful, however.  For example, the LA Times attempted to post an editorial in wiki format that allowed the readers to re-write the piece.  They had to take it down after two days after the "contributors" posted a non-stop stream of obscene material.


While it would be a mistake to think that every business needs, or could benefit from, a wiki, it would also be a mistake to overlook their potential to help organize data in any size business.  Given the ease and speed with which wikis can be deployed, it would seem that most businesses would be well served to at least test the wiki waters and see if it's right for them.



Initial Analysis of Wikis: Inventory of Wikis



Selected Wikis - Who They Are: Wiki Summary



Base line Wiki Scorecard: Wiki ScoreCard.xls



Wiki: Evaluation Process and Score Card Explanation 




Wiki Functional Requirements:

Design Output Statistics Extras
Page Creation Preview Printer Friendly View Minor Changes Calendars
Language Interface Themes & Skins Change Summary  Image Galleries
Categories RSS Feeds Page Revisions Forums
Back Linking Mobile Friendly Recent Changes Blogs
Email Notification HTML Export Orphanes Pages  
Footenoting XML Export Most/Lead Popular Pages  
Quoting PDF Export Recent Visitors  
Spell Check Hosting Features Media and Files  
ToolBar/ Format Editing Unlimited Storage Capacity Attachments  
WYSIWYG Editing Self Branding Embedded Flash  
Auto Signature Own Domain  Embedded Video  
Double Click Edits No Ads Image Editor  
Page Templates Customer Support Mind Mappings  
Section Editing Issue Tracker    


Wiki Use Cases



Use Case Analysis:



Online Training Use Case




Project Management Office Use Case 



Research Group Use Case


          Research Group Scorecard

Research Group Analysis



I.T. Help Desk Use Case


I.T. Help Desk Scorecard

I.T. Help Desk Analysis




Internal Team tools:


Voice: 1-800-491-5268 Code: 33686105

Skype Voice and Chat for Initial Meeting 

Document Collaboration: Google Docs






Meeting Minutes:


October 10, 2008 


October 15, 2008 


October 22, 2008 


November 2, 2008 


November 9, 2008 


November 11,2008



Wiki Action Items 





About the Team:




Matthew Sorin


Matthew Sorin has spent the past 10 years working in various sections of the Technology Industry.  Most recently he has lead the development efforts and implementation of Global ERP projects.  In this role , Matt has served as the Implementation Director on many large integration projects dealing with organizational development, strategic initiatives, and IT development, business process improvement and system integration.  He also has extensive sales experience has performed network design work.  Matthew was originally recruited into the workplace by AT&T; joining their elite Management Training Program. 



Matt has an MBA from DePaul University where he concentrated in Entrepreneurship and graduated with honors.  Matt has a BA from Muhlenberg College where he had a double major in Business and Economics.  Matt has been recognized for his volunteer work with up and coming high school and college students helping them to develop critical skills which will promote success in the workplace.  His hobbies also include photography; his work has been recognized and displayed. 



Scott Timmerman


Scott is pursuing his Masters Degree in Business Information Technology at DePaul while working in the Chicago loop full-time. He has over 8 years of experience in the Information Technology sector with positions varying from Network Analyst to Information Technology Manager. Scott has worked in both the public and private sectors and draws on experience from both venues. He graduated with distinction from Carroll College with a B.S. in Computer Science. 



Rajeev Kumar


Rajeev is pursuing his Masters Degree in Business Information Technology at DePaul.  Rajeev has been working for the public sector for the last sixteen years. Currently, he is the Director of Information Technology working for a large municipal legal department where he is concluding an implementation of a legal case management system that measures attorney productivity. In his current capacity, Rajeev is pursuing a comprehensive strategy on electronic discovery and legal holds. He's also pursuing a comprehensive strategy on enterprise content management.


A few years ago Rajeev implemented a large scale truck tracking system by utilizing global positioning and geographic information systems that is still being used in the public sector.

Rajeev received his BSc in Computer Science and Mathematics in 1992



Karl Hansen


Karl is also part of the Business Information Technology program at DePaul.  After receiving a BA in International Relations and a Secondary Education Teaching Certification from Michigan State University, Karl worked in IT instruction for 6 years.  After leaving a position as IT Manager for a company in Massachusetts, Karl moved to Ohio and began working for Bank One (JP Morgan Chase) in Application Development.  Switching to the operations side after 4 years, he has been working with JPMC's Virtual Item Processing department for the last 3 years.


As part of a side consulting business, Karl has worked with numerous non-profit groups to develop websites and databases for various projects.  His hobbies include strategy games and gourmet cooking.




Team Wiki Knowledge - Lessons Learned 






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