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Product Comparisons

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Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency, and institutional workspaces. These applications use the network as a platform to enhance comparative advantage by accelerating decision time and reducing transaction time. The security, resilience, and scalability of the network enable users in any workspace to easily connect, everywhere, every time, everyone's included. Cisco Unified Communications is part of a comprehensive solution that includes network infrastructure, security, wireless, and management applications, lifecycle services, flexible deployment and outsourced management options, and third-party applications.




OVERVIEW Avaya Unified Communications Solutions

Communicating at the speed of business …

without breaking stride!


• Desktop and mobile access from device

of choice

• Consolidated fax,

voice & email


• User defined

access (find me,

follow me)

Information overload is a fact of life, and the need to stay in contact with colleagues and

customers across locations, times and media is critical.

The benefits for workers


• Maintain a single stream of

thought and action instead of

shifting from one application

to another.

• Access to consistent set of

communication functionality

regardless of location, network

or device.

• Continue working even if

network, device or location is

affected by outage or disaster.

• Improve work-personal life

balance through user demand

access rules.

1 Business Communications Review, January 2007

The benefits for companies include:

• Satisfying customers through worker availability and responsiveness

— One number access to employees regardless of device or location

— Find me/follow me instead of leave message wait for callback

• Accelerated workflow and business processes

— Consistent availability of directories and telephony features like “conference”, “hold”, and “forward”.

— One consolidated message box - no more checking mobile-mail and office-mail

— Use of presence allows targeted not blasted communications

• Reduce Costs and Risk

— Workers are reachable and productive anywhere through the corporate network increasing continuity, reducing external networks cost and improving retention by having customers call a business number for employee access.

— Based on Avaya customer case studies, in-house conferencing and collaboration tools take advantage of internal networks and may provide up to a 40-60% ROI


Elastix (Open Source Solution)

The Elastix open source package is perfect for small- and medium-sized businesses that want to increase their efficiency in external and internal communications. The Elastix PBX distribution is Asterisk-based and has all components to make Unified Communication possible in your organisation for a small monthly fee. PBX, fax, e-mail, CRM (SugarCRM or vTiger CRM) and Instant Messaging are all available from one clean central Elastix webinterface. The latest version now offers support for video phones. This IP PBX software can be extended with modules. An extensive call center module can be downloaded for free from the Elastix website. The call center module gives you the tools to create forms and calling scripts. It also supports automatic dialing and detailed agent reporting.

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