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Online Training

Page history last edited by Pathik Chitania 11 years ago

 

Company: Find Your Way, Inc.

 

Company Size: 50 employees.

 

Company Location: Chicago, IL.

 

Goals:

·         Reduce traveling costs.

·         Find Your Way, Inc is having a hard time finding qualified people to work at their company, so they have to find away to fill all customer’s need while maintaining the same                 number of internal staff.

 

Scenario:

 

     A Marketing Training Company that works with other companies throughout the US to train their personnel on traditional and new marketing techniques to help them market and sell their products. 

 

     Mike and five of his friends have started Find Your Way, Inc with a total of 10 employees. The company has grew so fast within two years and forty more people has joined the company. The need of travel to coach and train clients has become too expensive and the need to hire more people has become critical to meet the increasing demand everyday.

Find Your Way, Inc has to figure out a more efficient way to do their business without having their clients wait to receive service.

A team from Find your way, Inc was selected to come up with a creative solution. The team suggested having a third party who can provide online tools that can be used to provide training to clients with no need to travel or to hire new people. 

 

Requirements:

The training system must have:

·         Reasonable price and cost effective.

·          Save time to efficiently do business.

·         Available 24/7.

·         Easy to use.

·         Clients should be able to access the system through the Internet so there is no need to meet face to face anymore.

·         Secure every user with a username and password.

Nice to have:

·         Video tutoring.

·         Live chatting. 

 

Solution

 

salesforce.com (http://www.salesforce.com/platform/)

 

-$20/month  

-Easy to use (user)
-Easy to Deploy (developer/IT)
-On demand training
-Updates are reflected immediately
-NO EXTERNAL SOFTWARE NECESSARY!  Can access training from anywhere with an internet connection.
-Customize apps that are already created if no one is qualified to create them in the org
 

Comments (2)

Pathik Chitania said

at 9:22 pm on May 29, 2009

The revised use case has been posted.

Dr. Ruth Ter Bush said

at 3:18 pm on May 11, 2009

Again, more detail about what they want it to do, application more than SaaS. Specifically, what do they use the tool for (types of training, how to set up, bring users in, etc). What does the client need from the tool.

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