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Case 2

Page history last edited by PBworks 11 years, 8 months ago


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  Use Case: 2

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Name: Shirley Yuen
Education: 4 years at Hong Kong University
Title: Manager
Employer: TransUnion Hong Kong
Geography: Hong Kong, China
Role: Intranet Site User
Shirley Yuen is a Manager at TransUnion in Hong Kong, China. She has worked with the company for four years. Shirley is accountable for ensuring local business strategies are aligned with corporate strategies. She works closely with the corporate marketing team located in Chicago, IL, USA to coordinate TransUnion’s Hong Kong marketing campaigns (both traditional and web). Shirley’s job requires her to be well connected with corporate strategies, but with the current conditions it is hard for her to accomplish that. Currently her access to corporate information is limited to monthly newsletters and whatever emails are passed her way. This hinders her ability to react quickly to corporate changes. Shirley also has to collaborate with the corporate marketing team to ensure that the marketing team communicates what Hong Kong business owners want.
There are two processes Shirley takes when working with the International Marketing Team. The first is for small marketing campaigns. She emails the International Marketing team the business goals, and they then develop content for the campaign and email the document back to Shirley. After the content meets Shirley’s requirements it has to be sent to the Hong Kong legal team for review. If legal does not approve it, the International Marketing team will have to make the changes the legal team recommends. Once it is approved, the document will be sent to translation. The current process can go back and forth with many document versions and is sometimes hard to maintain. The second process is similar to the first, except that Shirley uses it for bigger campaigns. This requires her to meet with the International Marketing team to discuss their objectives and goals. Shirley Yuen needs a tool that can help her become more effective and efficient with her job.
Shirley wants a company website where she can login and immediately view company news and announcements, manage her tasks, and view a calendar that posts her meetings. It is also important for her to manage project document on the site so that everybody involved in the project can collaborate without worrying which version of the document is the most updated.




1. Share Documents: ability to post documents in one location so that everybody who have access to it can view it

2. View Company News and Announcements: (CMS or Publishing tools)

3. Manage Tasks: ability to manage deadlines and projects

4. Secure Access: ability to grant access to limited users to view documents

5. Manage Meeting Calendar: ability to track appointments

6. Customize her own Dashboard: ability to re-arrange the homepage look and add links


Products Evaluation for Use Case 2:

  Share Documents View Company News and Announcements Manage Tasks Secure Access Manage Meeting Calendar Customize Dashboard Score
 TeamSite  Yes  Yes  No  Yes  No  No 3
 Intranet Dashboard  Yes  Yes  Yes  Yes  Yes  Somewhat 5.5
Intranet Connections  Yes  Yes  No  Yes  No  No 3
 Hyper Office  Yes  No  Yes  Yes  Yes  Yes 5
Central Desktop  Yes  Yes  Yes  Yes  Yes  Yes 6
CreativeProOffice  No  No  Yes  Yes  Yes  Yes 4
Banc Intranets  Yes  Yes  Yes  Yes  No  Yes 5
 Blogtronix  Yes  Yes  No  Yes  No  Yes 4
Claromentis  Yes  Yes  Yes  Yes  Yes  Yes 6
Collab24.com  Yes  No  Somewhat  Yes Somewhat  Yes 4
Collanos  Yes  No  Yes


 No  Yes 4
Google  Yes  Yes  No  Yes  Yes  Yes 5
Grou.ps  Yes  Yes  No  Yes  Yes  Yes 5
Groove  Yes  Yes  Yes  Yes  Yes  Yes 6
Huddle  Yes  Yes  Yes  Yes  Yes  Yes 6
IBM/Domino Stuff  yes yes no Yes  Yes  Yes   5
IntelliEnterprise  yes  yes  yes  yes  yes  yes  6
Instant Intranet Builder  yes  yes   yes   yes   yes   yes  6
Joyent  Yes  Yes No  Yes Yes No  4
KonoLive  No No  Yes  Yes No  No  2
MindQuarry  Yes  No  Yes  Yes  No  No  3
MindTouch  yes   yes   yes   yes  no   yes  5
OfficeZilla  Yes Yes No Yes  Yes Yes  5
Sharepoint  Yes  Yes  Yes  Yes Yes  Yes  6
SilkRoad  yes  yes  no  yes  no  yes  4
Small World Labs  yes yes no  yes no no  3
Vistalogix  Yes Yes Yes Yes Yes No  5
Weboffice  Yes Yes Yes Yes Yes Yes  6
Wimba  Somewhat(if integrated with CMS)  No  No  Yes  No  No  1.5
Zoho  Yes  Yes  Yes  Yes  Yes Yes  6


Highest scores (6) - Central Desktop, Claromentis, Groove, Huddle, IntelliEnterprise, Instant Intranet Builder, Sharepoint, Weboffice, Zoho

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